The opportunity
About this role
To complete the application, fill out this 90-second form:
https://careers.hirebus.com/jobs/80b38aa4-a8c3-44db-98f3-b13c350dd08d
Call Center Team Lead – Bath Remodeling Industry
El Cajon, CA (On-Site) | $28–$32/hour + Performance Bonuses | Full-Time | Growth Opportunity | Immediate Start
Bath Fitter San Diego is looking for an experienced and tech-savvy Call Center Team Lead to join our high-performing in-house team. If you’re passionate about leadership, coaching, and driving results in a fast-paced environment, this is your opportunity to make a direct impact in the home improvement space.
About Us:
Bath Fitter is a leader in bath and shower remodeling. Our San Diego team is a high-volume, fast-paced operation with a strong focus on quality service and customer experience. We invest heavily in lead generation and take pride in delivering top-tier service to homeowners across Southern California.
About the Role:
As our Call Center Team Lead, you will be both a hands-on contributor and a team coach. This is not a behind-the-scenes management role — you’ll be actively engaging with customers, coaching your team, and using data to fine-tune performance. You’ll be a key player in enhancing how we handle leads, set appointments, and deliver exceptional service.
What You’ll Do:
-Lead and support an in-house call center team
-Handle inbound and outbound calls to schedule appointments and follow up on leads
-Provide ongoing coaching and performance feedback to team members
-Monitor KPIs and team metrics to identify trends and improve performance
-Generate, update, and analyze reports to guide decisions
-Collaborate with internal teams and affiliates to drive lead quality and conversion
-Optimize team workflows and contribute to process improvements
-Ensure accurate CRM data entry and use digital tools effectively
-Uphold high standards for professionalism, customer care, and results
Work Location:
In-Office | El Cajon, CA
This role requires 80–100% in-office presence
Hybrid work may be possible after team growth and ramp-up
Compensation & Benefits:
-$28–$32/hour, based on experience
-Performance-based bonuses
-Opportunity for growth and promotion
-Work in a respected and well-known home improvement franchise with high marketing investment
-Health insurance
-Paid time off (PTO)
-401K Retirement savings plan
-Company-provided and training
-Performance incentives and bonuses available
-Cell Phone Allowance
Next Steps:
https://careers.hirebus.com/jobs/80b38aa4-a8c3-44db-98f3-b13c350dd08d
What you'll bring
Requirements
Requirements:
-Experienced in call center operations, ideally in home improvement, retail services, or appointment-based businesses
-A confident leader with a supervisory background
-Tech-savvy: comfortable with CRM platforms, data analysis, and digital communication tools
-Skilled in coaching, motivating, and holding others accountable
-Organized, detail-oriented, and capable of managing multiple priorities
-Proactive, dependable, and excited about growing with a company
-Flexible and ready to roll up your sleeves: you’ll be doing the work, not just overseeing it
Meet the team
About Bath Fitter San Diego & Palm Springs
Bath Fitter San Diego is proud to offer convenient shower and tub replacement services to residents throughout San Diego County, California. Since our founding in 2013, we have helped countless homeowners get the beautiful, luxurious bathrooms that they have always dreamed of having and we would love to work with you next!