The opportunity
About this role
About the Job
Do you enjoy building strong client relationships while also digging into the numbers? Can you spot a change in performance, ask the right questions, and turn insights into action?
The Carrier Account Manager is responsible for managing and growing Joe Taylor Restoration’s established insurance carrier and house accounts. This role combines account management, analytics, and client engagement to monitor performance, identify growth opportunities, strengthen relationships, and address concerns before they impact the business. This role works closely with executive leadership and plays a visible role in driving account performance and growth.
Who We Are
Joe Taylor Restoration is a leading property restoration company in the Southeastern United States. We specialize in restoring properties affected by water, fire, mold, and other damage. We are committed to delivering an Unmatched Service Experience® and are guided by our core values:
· Integrity Above All
· Accountability
· WOW Factor
· Personal & Professional Growth
What You’ll Do
Know the numbers and turn insights into action
· Build and maintain account scorecards tracking key performance metrics, including volume, capture rate, cycle time, job value, quality, and collections.
· Analyze data from CRM, reporting, and accounting systems to identify trends, performance gaps, and opportunities.
· Present clear findings and actionable growth recommendations to leadership.
Strengthen and grow client relationships
· Build strong relationships with carrier vendor managers, adjusters, and claim contacts.
· Lead account reviews and identify opportunities to expand existing partnerships.
· Conduct account visits and coordinate executive meetings with relevant data, insights, and talking points.
Drive follow-through
· Partner with operational leadership to address client concerns and ensure timely resolution.
· Track commitments, escalate unresolved issues, and keep account priorities and next steps moving forward.
Qualifications
· High school diploma or GED required; bachelor’s degree preferred.
· Advanced excel skills and experience working with CRM systems.
· Strong analytical skills with the ability to turn data into practical recommendations.
· Strong communication, relationship-building, and client meeting skills.
· A proactive, organized approach with strong follow-through.
· Willingness to travel primarily throughout Florida, with occasional out-of-state travel.
Compensation & Benefits
$70,000–$90,000 annual salary.
Opportunity to directly contribute to company growth and success.
Location / Schedule:
Delray Beach (Monday – Friday 8:30-5:00)
Work Environment
This is a full-time, in-person position based in Delray Beach, Florida. The schedule is Monday-Friday, 8:30 a.m. to 5:00 p.m. This requires travel throughout Florida and occasional out-of-state travel to carrier offices.
Meet the team
About Joe Taylor Restoration - Delray Beach
Joe Taylor Restoration helps families and businesses recover from water, fire, mold, and other unexpected property damage. Guided by integrity, compassion, and teamwork, we’re committed to delivering an Unmatched Service Experience® while restoring what matters most. Our people make the difference, and we invest in their growth so they can build meaningful, lasting careers.
Equal opportunity employment
We value a diverse team and consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.